Refund & Cancellation Policy

What you purchase

A payment buys Shadow & Sun credits, a digital product delivered to your account the moment the payment succeeds. 1 credit is ₹1, and payments of ₹1,000 or more include 20% extra credits. You spend credits on our assessments (Rise, Ascent) and on the Daybreak interview simulation. Payments made before credits were introduced bought one report credit each, and those purchases continue to follow this policy.

Credit rules

• Credits are valid for 45 days from the last time credits were added to your account. Any top up keeps your whole balance valid for another 45 days. We email you 7 days before your credits expire. Expired credits cannot be restored or refunded.
• Credits have no cash value. They cannot be refunded, withdrawn, exchanged for money, or transferred to another account, and can only be used on shadowandsun.app.
• Credits used to unlock an assessment are not returned if you do not finish it, but your progress is saved and you can finish later at no extra cost.
• Daybreak: credits are used the moment you press Start, for 1 interview or a pack of 3 (interviews you buy expire together with your credits). If you do not pass round 1, we keep 100 credits and return the rest of what that interview cost to your wallet. If you do not pass round 2 or 3, or you leave after answering, the interview is not refunded and a new one starts again from round 1. If you leave before your first answer, or the interview fails on our side before then, the interview is returned to you.
• Credits you earn for free (feedback, referrals, promotions) follow the same rules and are never paid out.

When you get a full refund

• You were charged but your credits never appeared (payment succeeded at Cashfree but the top up failed on our side) and we cannot fix it within 72 hours.
• You were charged twice for the same order.
• A fault in our Service that we cannot resolve stopped you from completing a test or getting its report. Where possible we restore the credits instead; if we cannot, we refund the payment.

In these cases, email us within 7 days of the charge and we will refund the full amount to your original payment method. Refunds are initiated within 3 business days of approval; banks and card networks typically take 5 to 7 business days to credit them.

When refunds are not available

• Once credits have been added to your account, the purchase has been delivered. Unused, partly used or expired credits are not refundable.
• After a report has been generated, the product has been fully delivered, even if you disagree with or dislike the results.
• Purchases made with a 100% off coupon (nothing was charged).
• Requests made more than 7 days after the charge.
• Daybreak: an interview where you did not pass round 2 or round 3, one you left after answering, or one ended because of abusive or offensive language. (Not passing round 1 returns all but 100 credits, as described above.)
• The extra credits for an interview built from your own job description, once the interview has been built. The case questions are written by AI from the description you paste, so their quality depends on it.
• Rewriting a report for new locations, once the new report is ready (the credits come back automatically if the rewrite fails).
• Welcome, feedback, referral and promotional credits, and interviews that expired with your credits.

How we decide

We review every request ourselves and decide whether to refund the payment, restore credits, or decline, based on this policy and what happened. Where a problem was caused by us, we will put it right. Nothing in this policy limits any right you have under applicable Indian consumer protection law.

Abandoned payments

If you start a payment and abandon it, no charge completes and nothing further is needed. If money was debited but Cashfree marks the payment failed, Cashfree auto-reverses it per their timelines; contact us if it hasn’t appeared within 7 days.

How to request a refund

Email connect@shadowandsun.app from your registered email with the subject “Refund request”, including the order date and amount. We respond within 2 business days. See also our Terms of Service and Privacy Policy.