Refund & Cancellation Policy

What you purchase

A payment buys one report credit — a digital product that is delivered instantly: it unlocks the full assessment and, on completion, generates your scored report and AI-written narrative. Because the value is delivered the moment the report is generated, refunds work as follows.

When you get a full refund

• You were charged but your report credit never appeared (payment succeeded at Cashfree but the unlock failed on our side) and we cannot fix it within 72 hours.
• You were charged twice for the same order.
• You paid but could not complete the assessment or generate the report due to a fault in our Service that we cannot resolve.

In these cases, email us within 7 days of the charge and we will refund the full amount to your original payment method. Refunds are initiated within 3 business days of approval; banks and card networks typically take 5–7 business days to credit them.

When refunds are not available

• After your report has been generated — the product has been fully delivered, even if you disagree with or dislike the results.
• Purchases made with a 100%-off coupon (nothing was charged).
• Requests made more than 7 days after the charge.

Abandoned payments

If you start a payment and abandon it, no charge completes and nothing further is needed. If money was debited but Cashfree marks the payment failed, Cashfree auto-reverses it per their timelines; contact us if it hasn’t appeared within 7 days.

How to request a refund

Email connect@shadowandsun.app from your registered email with the subject “Refund request”, including the order date and amount. We respond within 2 business days. See also our Terms of Service and Privacy Policy.